MTN refutes reports of possible service disruption in Nigeria over insecurity

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MTN has refuted media reports of its alleged warning of possible service disruption in Nigeria due to rising insecurity. In a statement issued in Lagos this week, the network operator said “the notice in question was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations.”

It described the reports which largely quoted Reuters as “misleading media coverage related to a notice sent to a select group of our enterprise customers on the 15th of June, 2021 about potential service disruptions.”

MTN Nigeria is part of the MTN Group headquartered in South Africa. Its Nigerian market is its largest operation with over 71.5 million subscribers out of more than 250 million subscribers in 21 countries in Africa and the Middle East.

According to CEO of MTN Nigeria, Karl Toriola, in the statement: “maintaining network stability and high levels of customer service remains a key priority for us. In line with MTN’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.”

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Read the full statement below

Concerns of MTN network distribution in Nigeria

MTN is aware of misleading media coverage related to a notice sent to a select group of our enterprise customers on the 15th of June, 2021 about potential service disruptions.

To clarify the issue Karl Toriola, CEO of MTN Nigeria said “Maintaining network stability and high levels of customer service remains a key priority for us. In line with MTN’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.

The notice in question was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations. These notices are routinely distributed to partners where such challenges are anticipated and are not out of the ordinary.
Small, medium and large enterprises are key to driving economic growth in Nigeria, and with the rise of digital solutions, are becoming more reliant on secure and reliable connectivity solutions. We recognise and understand the importance of service availability and strive to deliver a seamless and uninterrupted high-quality network experience, so that they are able to meet their customer’s needs.

As a responsible Nigerian company, we remain committed to supporting the sustainable growth and development of our country. We are dedicated to delivering the highest levels of service possible, and steadfast in our drive to ensure our customers have the information they need to make critical personal and business decisions and will continue to update them on relevant developments,” concludes Toriola.


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